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SHIPPING/FAQs

COLLECTIONS:

WHEN WILL I GET MY ORDER?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. Shipping times depend on the product and on your location, but can be estimated as follows:

  • USA: 3–4 business days

  • Europe: 6–8 business days

  • Australia: 2–14 business days

  • Japan: 4–8 business days

  • International: 10–20 business days

WHERE WILL MY ORDER SHIP FROM?

We work with an on-demand order fulfillment company with facilities worldwide! Your order will ship directly from the warehouses that we work closely with. Please note that some items may ship separately due to this.

WILL I BE CHARGED CUSTOMS FOR MY ORDER?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

MY ORDER SHOULD BE HERE BY NOW, BUT I STILL DON'T HAVE IT. WHAT SHOULD I DO?

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address.

  • Ask your local post office if they have your package.

  • Please note, we are not responsible for lost, stolen, or damaged items after shipping.

HOW DO I TRACK MY ORDER?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at girlonfilmdotcom@gmail.com.

WHAT'S YOUR RETURN POLICY?

We currently do not offer returns, exchanges, or refunds due to the nature of our products.

CAN I EXCHANGE AN ITEM?

At this time, we don't offer exchanges.

PRINT MEDIA:

 

HYSTERIA MAGAZINE:

Please be patient with us and allow 3-4 weeks for shipping after your order is placed. After your order has shipped, you will receive an email with the tracking information. Delivery times will vary based on your region. All Hysteria By GIRLONFILM Issues ship separately. 

Unfortunately, we do not accept returns or refunds for any Hysteria By GIRLONFILM Issue that is purchased. Please note, we are not responsible for lost, stolen, or damaged items after shipping.

CAN I GET A FREE COPY?:

Due to the high volume of contributors for each Hysteria By GIRLONFILM Issue, we regret to inform you that we are unable to provide contributors with copies, digital or otherwise. Please understand that this decision is a reflection of logistical constraints and in no way diminishes the value of your contribution. Despite this, we sincerely appreciate your understanding, continued collaboration, and support. Hysteria is about each and every one of you and we cannot thank you enough for taking part in building the world that is Hysteria.

BOOKS:

Please be patient with us and allow 3-4 weeks for shipping after your order is placed. After your order has shipped, you will receive an email with the tracking information. Delivery times will vary based on your region. All books ship separately. 

Unfortunately, we do not accept returns or refunds for any books that are purchased. Please note, we are not responsible for lost, stolen, or damaged items after shipping.

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